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This role will take ownership of employee relations, disciplinary processes, workplace conflict resolution, employee concerns, and related policies, while partnering closely with management and HR teams to promote a positive and respectful working environment.

Key Responsibilities:

Employee Relations & Disciplinary Management

• Develop, implement, and continuously improve employee relations and disciplinary policies and procedures.
• Ensure disciplinary processes are applied fairly, consistently, and transparently across the organization.
• Oversee the management and communication of disciplinary cases, ensuring appropriate actions are taken in line with company policies and labor legislation.
• Provide guidance and support to managers and employees on disciplinary and employee relations matters.

Employee Concerns & Conflict Resolution

• Manage the receipt, investigation, and resolution of employee complaints, grievances, and claims.
• Lead the investigation and resolution of workplace conflicts and challenging employee relations cases.
• Establish regular communication channels with employees, actively listen to their feedback and concerns, and coordinate appropriate actions.
• Promote a workplace culture based on fairness, respect, trust, and open communication.

Compliance & Risk Management

• Ensure disciplinary procedures and internal rules comply with applicable labor legislation and company policies.
• Monitor legislative changes and ensure relevant policies and procedures are updated accordingly.
• Maintain appropriate documentation and confidentiality throughout employee relations processes.
• Identify trends and potential risks and recommend preventive actions to management.

Leadership & Reporting

• Lead and develop the team responsible for employee relations and disciplinary matters.
• Set priorities, monitor performance, and support the professional development of team members.
• Prepare and present regular reports, insights, and recommendations to management on employee relations and disciplinary matters.