Vakansiya haqqında

Company Description ONYX LLC partners with organizations to bridge the gap between business objectives and IT capabilities. The company focuses on crafting digital solutions that help clients achieve measurable results and improve operational performance. By understanding each client’s unique challenges, ONYX LLC designs and implements technology strategies that align with long-term business goals. Team members contribute to impactful IT stories that engage and support customers across various industries.

Role Description This full-time Help Desk Technician role is an on-site position based in Baku. The Help Desk Technician will provide first-line technical support for end users, responding to service requests, incidents, and inquiries related to hardware, software, and network issues. Daily responsibilities include diagnosing and troubleshooting problems on desktop computers, performing basic computer repair tasks, and documenting solutions in the ticketing system. The role also involves guiding users through resolution steps, escalating complex issues to higher-level support when necessary, and ensuring timely, customer-focused service. The Help Desk Technician will collaborate with other IT team members to maintain a stable and secure user environment and support continuous improvement of support processes.

Qualifications

Strong knowledge of desktop computers, including operating systems, common applications, and user configurations.
Hands-on experience with technical support and help desk support in a corporate or similar environment.
Proficiency in troubleshooting hardware and software issues and performing basic computer repair.
Familiarity with ticketing systems, remote support tools, and standard IT service management practices.
Effective communication skills and a customer-focused approach to resolving user issues.
Ability to work on-site in Baku, manage multiple tasks, and prioritize in a fast-paced environment.
Basic understanding of network concepts (e.g., LAN/WAN, Wi-Fi, printers) is an advantage.
Relevant certification (e.g., CompTIA A+, Microsoft certification) or equivalent practical experience is preferred.

Company Description ONYX LLC partners with organizations to bridge the gap between business objectives and IT capabilities. The company focuses on crafting digital solutions that help clients achieve measurable results and improve operational performance. By understanding each client’s unique challenges, ONYX LLC designs and implements technology strategies that align with long-term business goals. Team members contribute to impactful IT stories that engage and support customers across various industries.

Role Description This full-time Help Desk Technician role is an on-site position based in Baku. The Help Desk Technician will provide first-line technical support for end users, responding to service requests, incidents, and inquiries related to hardware, software, and network issues. Daily responsibilities include diagnosing and troubleshooting problems on desktop computers, performing basic computer repair tasks, and documenting solutions in the ticketing system. The role also involves guiding users through resolution steps, escalating complex issues to higher-level support when necessary, and ensuring timely, customer-focused service. The Help Desk Technician will collaborate with other IT team members to maintain a stable and secure user environment and support continuous improvement of support processes.

Qualifications

Strong knowledge of desktop computers, including operating systems, common applications, and user configurations.
Hands-on experience with technical support and help desk support in a corporate or similar environment.
Proficiency in troubleshooting hardware and software issues and performing basic computer repair.
Familiarity with ticketing systems, remote support tools, and standard IT service management practices.
Effective communication skills and a customer-focused approach to resolving user issues.
Ability to work on-site in Baku, manage multiple tasks, and prioritize in a fast-paced environment.
Basic understanding of network concepts (e.g., LAN/WAN, Wi-Fi, printers) is an advantage.
Relevant certification (e.g., CompTIA A+, Microsoft certification) or equivalent practical experience is preferred.