IT Proximity Support mütəxəssisi

Əsas vəzifələr

• Deliver local proximity support to end users, covering incidents, service requests, troubleshooting and day-to-day assistance.
• Install, configure, replace and support workplace IT equipment, including laptops, desktops, docking stations, monitors, tablets, smartphones, printers, scanners, meeting-room equipment and related peripherals.
• Provide support for standard corporate tools and services, including Windows workstations, Microsoft 365 applications, Teams rooms, VPN access, printing services, telephony and approved business applications.
• Ensure that tickets are properly logged, classified, prioritized, followed up, escalated and closed in line with IT service management processes and agreed service levels.
• Act as the local point of contact for users, central IT teams, contractors, vendors and service providers to coordinate incident resolution and planned interventions.
• Support user onboarding, offboarding and mobility processes, including equipment preparation, access coordination, user guidance and recovery of IT assets.
• Perform first-level checks and basic troubleshooting for local network connectivity, Wi-Fi, telephony and meeting-room systems, escalating to the appropriate teams when required.
• Contribute to cybersecurity and compliance by applying Group IT rules, supporting patching and endpoint protection follow-up, promoting good security practices and reporting security anomalies.
• Identify recurring incidents and service improvement opportunities and propose practical corrective actions to the IT Manager.

Tələblər

• Education: Bachelor’s degree or technical diploma in Computer Science, Information Technology, Electronics, Telecommunications or another relevant technical discipline.
• Minimum Experience: Minimum of 3 to 5 years’ experience in IT proximity support, service desk, workplace support or field support within a corporate or industrial environment.
• Required Skills: Strong hands-on knowledge of Windows workstations, Microsoft 365, Teams, mobile devices, printers, peripherals, basic networking, Wi-Fi and telephony support.
• Sound awareness of cybersecurity requirements, confidentiality rules, data protection principles applicable to operational environments.