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Qualifications & Experience: Education: Higher technical Work Experience: Must have at least 3 years’ experience in a similar role Knowledge of Languages: Azerbaijani (fluent), English (fluent) Other skills/Certificates Help Desk function Basic knowledge of Microsoft Active Directory Flexibility to work in office, remote base facilities and offshore Responsibilities: Guarantee day to day technical support and administration of the technology infrastructure to support the Company ICT requirements. Maintains and repairs hardware, software and service applications; Effectively maintains customer hardware/software; Responsible for delivering timely and effective repairs to ensure optimal system performance and superior customer satisfaction. Identify software and hardware problems and repair; Perform regular maintenance on hardware and software components; Install cables and configures hardware and software; Document system addresses and configurations; Run diagnostic programs or use test equipment to locate source of problems; Communicate effectively with end users and customer management; Maintain security and functionality through application of program temporary fixes; Fully adhere, at all times and irrespective of the workplace, to Company Health, Safety, Environmental and Quality (HSEQ) policies, procedures and requirements. Perform other related duties as assigned by Superior