Repair Center Engineer

Established in 1927, SICPA is a Swiss private technology company that supports the effective governance and long-term prosperity of nations.

SICPA sets the pulse of sovereignty, enabling governments to protect their citizens, sovereign assets, and economies. Best known for securing the majority of the world’s banknotes, SICPA operates across five continents. Today, our platform for sovereignty delivers integrated solutions safeguarding revenue mobilisation, natural resources, health, and brand protection as well as digital sovereignty and secure public services.

ROLE

This person will diagnose, analyze and resolve technical issues affecting SICPA customers and operations. Perform preventive and corrective maintenance, repair and testing activities on SICPA equipment while contributing to product reliability improvements, repair centre optimization and technical problem resolution.

Key Responsibilities

• Diagnose, analyse and resolve technical issues related to SICPA products and equipment
• Perform preventive and corrective maintenance, troubleshooting and repair activities
• Execute product calibration activities and provide conformity documentation when required
• Support and coordinate repair centre activities, ensuring alignment of processes, tools, reporting, training and technical documentation
• Contribute to the definition and implementation of global repair centre strategies and improvement initiatives
• Manage the Return Material Authorisation (RMA) process in SAP, from defective equipment reception to final resolution
• Perform incoming inspections, functional testing and failure analysis of returned equipment
• Coordinate with suppliers for equipment repair, replacement and technical investigations
• Perform root cause analysis, including Pareto analysis and 8D methodology, to address recurring or critical field issues
• Coordinate retrofit, rework and corrective actions for non-conforming products deployed in the field
• Maintain accurate technical documentation, including repair records, troubleshooting reports, test procedures and work instructions
• Evaluate system performance under real operating conditions and contribute to product improvement initiatives
• Collaborating with global repair centres, engineering teams, suppliers and operational stakeholders
• Supporting knowledge sharing, technical training and continuous improvement activities
• Contributing to internal projects aimed at improving product quality, reliability and service efficiency

PROFILE

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics Engineering or a related technical field, or equivalent engineering experience
• Minimum 3–5 years of experience in equipment maintenance, repair engineering, product support or a similar technical engineering role
• Strong understanding of electrical, electronic and mechanical systems, including instrumentation and industrial equipment
• Proven experience in troubleshooting, fault diagnosis and root cause analysis of complex technical issues
• Ability to interpret electrical, electronic and mechanical drawings and technical documentation
• Experience with testing, calibration and validation of technical equipment
• Strong analytical and problem-solving skills with a structured and data-driven approach
• Ability to manage technical investigations and drive corrective actions
• Good communication and collaboration skills, with the ability to work effectively with multidisciplinary and multicultural teams
• Customer-oriented mindset with the ability to provide technical support in demanding environments
• Proactive, autonomous and solution-oriented approach
• Fluent in English (minimum C1 level); additional languages are an advantage

Knowledge in one or more of the following areas is an advantage

• Experience with industrial inkjet printing systems
• Knowledge of vision systems and industrial automation equipment
• Experience with laboratory or testing environments
• Experience with SAP or ERP-based repair/RMA processes
• Knowledge of quality methodologies such as 8D, FMEA or Pareto analysis

WHY JOIN US?

• Join a global leader in trust technologies with a mission that matters.
• Be at the strategic heart of a financially sound and innovation-driven company.
• Collaborate with high-level experts and work on impactful international projects.
• Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged.

CV and cover letter in English are mandatory.