Middle VoIP engineer

About us:

VoiceSpin is a cloud-based AI contact center software provider offering a range of solutions for SMBs and large-scale enterprises across various industries like retail, healthcare, telemarketing, education, insurance, finance, real estate, and more.

From VoIP call center software, AI predictive dialing, and AI speech analytics to omnichannel text messaging, AI chatbots, and AI voice bots – VoiceSpin’s solutions are designed for both sales and customer support teams, enabling them to manage inbound and outbound communications with prospects and customers across multiple channels, deliver excellent customer experiences, and drive better sales conversions.

Eligible locations: Armenia, Azerbaijan, Turkey, Ukraine, and Pakistan.

Responsibilities:

Serve as the 2nd 3rd tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat;

Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers;

Walk the customer through the problem-solving process;

Direct unresolved issues to the next level of support;

Provide accurate information on Voicespin IT products and services;

Record events, issues and resolutions in logs;

Follow-up and update customer status and information;

Pass on any feedback or suggestion by customers to the appropriate internal team;

Identify and suggest possible improvements on procedures.

Requirements:

Knowledge of VoIP Linux administration;

Asterisk, 2+ years of experience; (Dialplan)

Understanding SIP&IAX protocols;

Scripting knowledge (at least one: Bash, PHP);

Networking;

English Upper-Intermediate.

What We Offer:

Experience in an international company;

Strong growth within the team;

Long-term cooperation;

Public holidays according to current legislation;

Paid vacation and sick leave;

Paid health insurance;

English classes;

Remote/hybrid format of work.