İKT yardım masası texniki mütəxəssisi

Avropa Azərbaycan Məktəbi

Vakansiya haqqında

Department: Technology & Learning Resources

Employment Type: Full-time, On-site

Reports To: Head of ICT Department

Location; Baku, Azerbaijan

Language: Azerbaijani, English, Russian

Role Overview

The ICT Helpdesk Technician is responsible for providing first- and second-line technical support to students, teaching staff, and administrative personnel across all departments at the both campus area. The post-holder ensures the smooth day-to-day operation of classroom and office technology, maintaining the high standard of digital learning expected at European Azerbaijan School.

Key Responsibilities

Helpdesk & User Support

Log, prioritize, and resolve helpdesk tickets promptly and professionally.
Provide friendly, clear technical assistance to staff and students of all ability levels
Deliver basic ICT induction sessions for new staff, students, and parents as required
Set up, image, configure, and maintain macOS and Windows 10/11 and tablets
Perform software installations, updates, security patches, and system troubleshooting
Manage peripherals: printers, scanners, webcams, headsets, and charging stations
Install, configure, and maintain interactive displays Emcotech, Hikvision in all classrooms
Troubleshoot data projectors, AV systems, and presentation equipment
Ensure all classroom technology is operational before the start of each school day
Support examination and online assessment technology setups
Administer user accounts, groups, and organizational units via Google Admin Console
Manage MacBook and mobile device enrolment through MDM
Support teachers with Managebac, Zoom, G Drive, and Sheets integrations
Support administrative staff using Outlook, OneDrive, and Word excels
Troubleshoot Microsoft 365 license, login, and application issues
Assist with Wi-Fi and wired network connectivity issues; escalate to senior IT when required
Maintain an accurate, up-to-date asset register of all hardware and software licenses
Assist with procurement requests, warranty claims, and equipment repairs
Strong written and spoken Azerbaijani, English and Russian
Ability to communicate clearly with an international community
Patient, approachable manner with a strong customer-service mindset
Ability to manage multiple priorities and remain calm under pressure
Ability to work both independently and as part of a collaborative team

Essential Requirements

Minimum 2 years of ICT support experience, preferably in a school or educational institution
Proficiency in macOS , IOS and Windows 10/11 — setup, imaging, and day-to-day troubleshooting
Hands-on experience with interactive displays and digital projectors
Working knowledge of Google Workspace (Drive, Docs, Sheets, Slides, Meet, Forms, Sites)
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel, PowerPoint)

Preferred Qualifications

Google IT Support Certificate or IT Support certification (CompTIA A+)
Experience with MDM platforms such as Jamf, Microsoft Intune, or any MDM
Familiarity with network troubleshooting tools and basic TCP/IP concepts
Knowledge of English or Russian is an advantage

If you are interested in applying, please send a cover letter with a CV addressing relevant qualifications and experience to the e-mail address in the Apply for job button.

CVs without cover letters will not be considered. In the subject line of your e-mail message, please mention the title of the position you are applying for. No information inquiries will be handled over the phone. Only short-listed candidates will be notified of the interview.

Department: Technology & Learning Resources

Employment Type: Full-time, On-site

Reports To: Head of ICT Department

Location; Baku, Azerbaijan

Language: Azerbaijani, English, Russian

Role Overview

The ICT Helpdesk Technician is responsible for providing first- and second-line technical support to students, teaching staff, and administrative personnel across all departments at the both campus area. The post-holder ensures the smooth day-to-day operation of classroom and office technology, maintaining the high standard of digital learning expected at European Azerbaijan School.

Key Responsibilities

Helpdesk & User Support

Log, prioritize, and resolve helpdesk tickets promptly and professionally.
Provide friendly, clear technical assistance to staff and students of all ability levels
Deliver basic ICT induction sessions for new staff, students, and parents as required
Set up, image, configure, and maintain macOS and Windows 10/11 and tablets
Perform software installations, updates, security patches, and system troubleshooting
Manage peripherals: printers, scanners, webcams, headsets, and charging stations
Install, configure, and maintain interactive displays Emcotech, Hikvision in all classrooms
Troubleshoot data projectors, AV systems, and presentation equipment
Ensure all classroom technology is operational before the start of each school day
Support examination and online assessment technology setups
Administer user accounts, groups, and organizational units via Google Admin Console
Manage MacBook and mobile device enrolment through MDM
Support teachers with Managebac, Zoom, G Drive, and Sheets integrations
Support administrative staff using Outlook, OneDrive, and Word excels
Troubleshoot Microsoft 365 license, login, and application issues
Assist with Wi-Fi and wired network connectivity issues; escalate to senior IT when required
Maintain an accurate, up-to-date asset register of all hardware and software licenses
Assist with procurement requests, warranty claims, and equipment repairs
Strong written and spoken Azerbaijani, English and Russian
Ability to communicate clearly with an international community
Patient, approachable manner with a strong customer-service mindset
Ability to manage multiple priorities and remain calm under pressure
Ability to work both independently and as part of a collaborative team

Essential Requirements

Minimum 2 years of ICT support experience, preferably in a school or educational institution
Proficiency in macOS , IOS and Windows 10/11 — setup, imaging, and day-to-day troubleshooting
Hands-on experience with interactive displays and digital projectors
Working knowledge of Google Workspace (Drive, Docs, Sheets, Slides, Meet, Forms, Sites)
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel, PowerPoint)

Preferred Qualifications

Google IT Support Certificate or IT Support certification (CompTIA A+)
Experience with MDM platforms such as Jamf, Microsoft Intune, or any MDM
Familiarity with network troubleshooting tools and basic TCP/IP concepts
Knowledge of English or Russian is an advantage

If you are interested in applying, please send a cover letter with a CV addressing relevant qualifications and experience to the e-mail address in the Apply for job button.

Yerləşmə

Azərbaycan

Təcrübə

2+ il

Məşğulluq

Tam ştat

Əməkhaqqı

Göstərilməyib

Yerləşdirilib

25 avqust 2026

Dillər

Azerbaijani, English, Russian

Son tarix

25 sentyabr 2026

Şirkət haqqında

Avropa Azərbaycan Məktəbi

Təhsil, Təlim və peşəkar inkişaf · Baku

Avropa Azərbaycan Məktəbi Azərbaycan Respublikasının Təhsil Nazirliyi tərəfindən tanınmış beynəlxalq özəl məktəbdir. Avropa Azərbaycan Məktəbi hər şagirdə şəfqətli və dəstəkləyici bir mühitdə hörməti, innovasiyaları, yaradıcılığı…

Avropa Azərbaycan Məktəbi — bütün vakansiyalar