Operations team lead

Monitoring daily KPIs and performance of local operational processes, with a focus on strong operational execution and results.Analysing data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users and drivers.Identifying trends, risks and improvement opportunities on a local level that may impact the business or the teamCollaborating with the Operations Manager on city and countrywide projects.Welcoming and onboarding driver partners - you will be the first person they meet, ensuring their training, profile creation, and keeping their documents up to date. You will play a key role in their success from day one.Hands-on supply management - working autonomously and taking initiatives with your team to ensure the best experience for our drivers & partners, through the stages of drivers acquisition, conversion and activation. Xüsusi tələblər You have a data-driven mindset, you approach problems methodically & have 2-3 years of experience in an analytical position.You are a strong collaborator with excellent communication skills (both verbal and written) in English and Azerbaijani.You are skilled in data analysis using tools like Excel/Google Sheets.You have a strong motivation to solve problems creatively and efficiently.You are a team player who builds positive relationships with colleagues, while also being customer-oriented and adept at using feedback to improve services/ensure supply growth.