Tour manager

Employment: Full Time

Job brief

• “Rayda” LLC is looking for a qualified Tour manager (Outgoing Tours Specialist) to join our fast growing team. Candidate’s main duty is to provide high level of service, by sellng company products and services.
• Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
• Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Responsibilities:

• Work out requests and provide detailed information to clients
• Follow up the requests by building trust by the client
• Study the products, main market trends and customer needs
• Work based on company sales procedure
• Provide high level of service to win the customer and promote sales
• Run correspondence with clients while assisting in sales
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• Suggest sales process improvements
• Participate in international events, exhibitions and FAM trips
• Deal with purchase orders, invoices and agreements to corporate clients

Requirements:

• Proven work experience as a Sales or service specialist
• Worked out communications skills with clients
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Experience in working with documents and agreements
• Proficiency in corporate correspondence
• Good command of Russian and Azeri, Inermediate English

Personal Skills:

• Excellent communication skills
• High service delivery mindset is a must
• Teamwork and motivational skills
• Positive person loving working wit people