Müştəri dəstəyi üzrə əməliyyat agenti

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Customer Support Operations Agent- Job Description

Handle customer inquiries via chat, email, or voice channels.
Resolve customer issues related to orders, accounts, payments, cancellations, and other services.
Provide accurate, timely, and customer-focused support in line with company policies and service standards.
Follow established workflows, procedures, and quality guidelines.
Maintain up-to-date knowledge of company products and services.
Meet daily and weekly performance and quality targets.
Escalate complex issues and report process or system-related problems when required.
Work collaboratively with Team Leads and colleagues to maintain effective service operations.
Support the team during high-volume periods and business-critical situations.

Minimum 6 months of previous experience in customer support, customer service, contact center, or a similar role is required.
Fluency in Azerbaijani, English, and Russian.
Strong communication, problem-solving, and decision-making skills.
Customer-focused mindset with good attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks.
Good computer literacy and ability to work with multiple systems and tools.
Availability to work according to shifts.

Customer Support Operations Agent- Job Description

Handle customer inquiries via chat, email, or voice channels.
Resolve customer issues related to orders, accounts, payments, cancellations, and other services.
Provide accurate, timely, and customer-focused support in line with company policies and service standards.
Follow established workflows, procedures, and quality guidelines.
Maintain up-to-date knowledge of company products and services.
Meet daily and weekly performance and quality targets.
Escalate complex issues and report process or system-related problems when required.
Work collaboratively with Team Leads and colleagues to maintain effective service operations.
Support the team during high-volume periods and business-critical situations.

Minimum 6 months of previous experience in customer support, customer service, contact center, or a similar role is required.
Fluency in Azerbaijani, English, and Russian.
Strong communication, problem-solving, and decision-making skills.
Customer-focused mindset with good attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks.
Good computer literacy and ability to work with multiple systems and tools.
Availability to work according to shifts.

Yerləşmə

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Tam ştat

Əməkhaqqı

Göstərilməyib

Yerləşdirilib

30 iyul 2026

Dillər

Azerbaijani, English, Russian