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Job Description:

• Consistently offer professional, friendly and engaging service
• Deliver service excellence, from check in to check out and everywhere in between
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Handle reservation modifications, cancellations, and special requests with a customer-centric approach
• Process payments and maintain accurate financial records
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
• Greet all guests as they enter and exit the hotel while ensuring service standards are followed
• Engage in conversation with first time visitors, showing them the lobby and offering directions as required
• Assist guests regarding hotel facilities and promotions in an informative and helpful way
• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per ACCOR Standards.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Complete management's long distance call vouchers and record them on the traffic sheet.
• Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
• Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned

Qualifications:

• Exceptional communication skills both written, verbal and non-verbal.
• Prior use of Opera Cloud & TARS Database or similar PMS is preferred.
• Strong communication skills and pride in personal presentation
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
• Availability to work a seven day rotating roster including mornings, afternoons and overnight shifts (as requested)
• Flexibility to work various shifts, including weekends and holidays
• High school diploma or equivalent; higher education in hospitality management is a plus
• Attention to detail and strong organizational skills
• Professional appearance and positive attitude

Interested candidates are kindly requested to send their CVs to the email address provided under the Apply button, indicating the relevant vacancy title in the subject line.