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Established in 1927, SICPA is a Swiss private technology company that supports the effective governance and long-term prosperity of nations.

SICPA sets the pulse of sovereignty, enabling governments to protect their citizens, sovereign assets, and economies. Best known for securing the majority of the world’s banknotes, SICPA operates across five continents. Today, our platform for sovereignty delivers integrated solutions safeguarding revenue mobilisation, natural resources, health, and brand protection as well as digital sovereignty and secure public services.

ROLE

Provide 2nd level technical support to ensure the efficient and effective operation of our solutions. Perform complex maintenance and troubleshooting tasks and deliver on-site technical support within the assigned regions. Carry out Repair Center activities.

Key Responsibilities

• Provide 2nd level support for all types of technical issues
• Ensure timely resolution of incidents and problems within defined service levels
• Perform user management and routine system administration tasks
• Respond to requests from other technical teams
• Troubleshoot and resolve IT-related issues
• Coordinate service activities with other Field Service Technicians
• Perform system monitoring activities
• Test new releases and system upgrades
• Install, configure, optimize and maintain systems and applications
• Maintain accurate and up-to-date documentation
• Support the continuous development of technical skills within local teams
• Act as a point of contact (SPOC) between Level 2 and Level 3 support teams
• Define and develop maintenance-oriented KPIs
• Perform periodic calibrations

This also involves:

• Identify situations requiring urgent attention and escalate appropriately
• Coordinate deployments with other operational units and teams
• Provide feedback and contribute to continuous improvement initiatives
• Work outside business hours and be available for on-call support based on business needs
• Support or lead new deployments when required

PROFILE

• Technical degree in a relevant field, or equivalent combination of training and experience
• Minimum 5 years of experience in maintaining and troubleshooting equipment in a factory or industrial environment
• Fluent in English (minimum B2 level)
• Good written and verbal communication skills
• Ability to diagnose and analyse mechanical, electrical and application issues, including log analysis
• Experience with Microsoft Office tools (Excel, Word)
• Experience in managing and troubleshooting Microsoft Windows environments
• Ability to work effectively in a team
• Ability to work under pressure
• Meticulous and well-organized
• Customer-oriented mindset
• Willingness to travel at short notice and undertake mid-term assignments abroad

Knowledge in one or more of the following fields is a plus:

• Experience in troubleshooting computer networks
• Knowledge of IT support tools such as FTP, SSH, Putty, SVN and remote access solutions
• Knowledge of standard IT support procedures and tools
• Basic knowledge of PLC setup and programming
• Knowledge of fuel industry specifications
• Experience with analytical laboratory practices and techniques

WHY JOIN US?

• Join a global leader in trust technologies with a mission that matters.
• Be at the strategic heart of a financially sound and innovation-driven company.
• Collaborate with high-level experts and work on impactful international projects.
• Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged.

CV and cover letter in English are mandatory.