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Established in 1927, SICPA is a Swiss private technology company that supports the effective governance and long-term prosperity of nations.

SICPA sets the pulse of sovereignty, enabling governments to protect their citizens, sovereign assets, and economies. Best known for securing the majority of the world’s banknotes, SICPA operates across five continents. Today, our platform for sovereignty delivers integrated solutions safeguarding revenue mobilisation, natural resources, health, and brand protection as well as digital sovereignty and secure public services.

ROLE

Lead a team of Field Service Technicians, Marking Operator and Mobile Marking Operators with supervising and coordinating service activities. Provide 2nd level technical support to ensure efficient and effective operation of our solution. Perform daily maintenance, troubleshooting tasks and provide on-site technical support.

Key Responsibilities

Coordination of Service activities (on-duty, maintenance)
KPI reporting towards management
Develop and train teams
Provide the 2nd level support for Field Service Technicians
Ensure the resolution of incidents within specific time constraints
Perform user management and routine system administration tasks
Manage and maintain servers and data center equipment
Respond to requests of other technical teams
Troubleshoot and resolve IT issues
Perform monitoring activities
Install, configure, optimize & maintain systems, applications and servers
Maintain accurate and updated documentation
Identify situations requiring urgent attention and escalate as appropriate
Coordinate deployments with other Field Operations Technicians and other teams
Provide feedback and contribute to improvement initiatives
It might be needed that TL also works occasionally shifts.

PROFILE

Bachelor's degree and technical competence in a relevant field, or equivalent combination of training, and/or experience
Minimum 5 years of experience in maintaining and troubleshooting equipment preferable in a factory environment
Fluent in English (minimum C1 level).
Good written and verbal communication
Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs
Experience with Microsoft office tools (Excel / Word)
Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
Experience in managing and troubleshooting MS Windows and IT Network
Ability to lead small team
Ability to work under pressure
Customer oriented attitude

Knowledge in one or more of the following fields a plus:

Experience troubleshooting computer networks
Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
Knowledge of basic IT support procedures and tools
Knowledge of basic PLC setup and programming

WHY JOIN US?

Join a global leader in trust technologies with a mission that matters.
Be at the strategic heart of a financially sound and innovation-driven company.
Collaborate with high-level experts and work on impactful international projects.
Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged.

CV and cover letter in English are mandatory.

Established in 1927, SICPA is a Swiss private technology company that supports the effective governance and long-term prosperity of nations.

ROLE

Key Responsibilities

Coordination of Service activities (on-duty, maintenance)
KPI reporting towards management
Develop and train teams
Provide the 2nd level support for Field Service Technicians
Ensure the resolution of incidents within specific time constraints
Perform user management and routine system administration tasks
Manage and maintain servers and data center equipment
Respond to requests of other technical teams
Troubleshoot and resolve IT issues
Perform monitoring activities
Install, configure, optimize & maintain systems, applications and servers
Maintain accurate and updated documentation
Identify situations requiring urgent attention and escalate as appropriate
Coordinate deployments with other Field Operations Technicians and other teams
Provide feedback and contribute to improvement initiatives
It might be needed that TL also works occasionally shifts.

PROFILE

Bachelor's degree and technical competence in a relevant field, or equivalent combination of training, and/or experience
Minimum 5 years of experience in maintaining and troubleshooting equipment preferable in a factory environment
Fluent in English (minimum C1 level).
Good written and verbal communication
Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs
Experience with Microsoft office tools (Excel / Word)
Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
Experience in managing and troubleshooting MS Windows and IT Network
Ability to lead small team
Ability to work under pressure
Customer oriented attitude

Knowledge in one or more of the following fields a plus:

Experience troubleshooting computer networks
Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
Knowledge of basic IT support procedures and tools
Knowledge of basic PLC setup and programming

WHY JOIN US?

Join a global leader in trust technologies with a mission that matters.
Be at the strategic heart of a financially sound and innovation-driven company.
Collaborate with high-level experts and work on impactful international projects.
Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged.

CV and cover letter in English are mandatory.

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