Servis texniki

Role

• Provide 2nd level technical support to ensure the efficient and effective operation of our solutions. Perform complex maintenance and troubleshooting tasks, and deliver on-site technical support within the assigned regions. Carry out Repair Center activities.

Specific Responsibilities and Duties:

• Provide 2nd level support for all types of technical issues
• Ensure timely resolution of incidents and problems within defined service levels
• Perform user management and routine system administration tasks
• Respond to requests from other technical teams
• Troubleshoot and resolve IT-related issues
• Coordinate service activities with other Field Service Technicians
• Perform system monitoring activities
• Test new releases and system upgrades
• Install, configure, optimize and maintain systems and applications
• Maintain accurate and up-to-date documentation
• Support the continuous development of technical skills within local teams
• Act as a point of contact (SPOC) between Level 2 and Level 3 support teams
• Define and develop maintenance-oriented KPIs
• Perform periodic calibrations

This also involves:

• Identify situations requiring urgent attention and escalate appropriately
• Coordinate deployments with other operational units and teams
• Provide feedback and contribute to continuous improvement initiatives
• Work outside business hours and be available for on-call support based on business needs
• Support or lead new deployments when required

Profile

• Technical or Engineering degree in a relevant field, or equivalent combination of training and experience
• Minimum 5 years of experience in maintaining and troubleshooting equipment in a factory or industrial environment
• Proficient in English
• Good written and verbal communication skills
• Ability to diagnose and analyse mechanical, electrical and application issues, including log analysis
• Experience with Microsoft Office tools (Excel, Word)
• Experience in managing and troubleshooting Microsoft Windows environments
• Ability to work effectively in a team
• Ability to work under pressure
• Meticulous and well-organized
• Customer-oriented mindset
• Willingness to travel at short notice and undertake mid-term assignments abroad

Knowledge in one or more of the following fields is a plus:

• Experience in troubleshooting computer networks
• Knowledge of IT support tools such as FTP, SSH, Putty, SVN and remote access solutions
• Knowledge of standard IT support procedures and tools
• Basic knowledge of PLC setup and programming
• Knowledge of fuel industry specifications
• Experience with analytical laboratory practices and techniques

Why Join Us?

• Join a global leader in trust technologies with a mission that matters.
• Be at the strategic heart of a financially sound and innovation-driven company.
• Collaborate with high-level experts and work on impactful international projects.
• Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged.

Only candidates whose experience closely matches the key requirements will be contacted.