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Location: Baku, Azerbaijan

Department: Sales

Reports to: Sales Director

Employment type: Full-time

Role Overview

KVAN Group is seeking a client-focused Sales Manager to drive apartment sales and deliver a professional customer experience. The successful candidate will manage the sales process from initial enquiry and property presentation through to reservation and contract signing, while maintaining accurate CRM records and meeting agreed sales targets.

Key Responsibilities

• Achieve individual sales targets through proactive lead management, consistent follow-up and effective negotiation.
• Qualify prospective buyers by identifying their requirements, budget, preferred apartment type and purchasing timeline.
• Conduct sales consultations, project presentations and site visits, explaining apartment layouts, specifications, payment options and project features accurately.
• Recommend suitable apartments based on client needs and current availability.
• Manage incoming enquiries across assigned channels and maintain regular contact with prospective buyers.
• Keep CRM records complete and up to date, including contact history, lead status, client preferences and scheduled follow-up activities.
• Communicate prices, discounts and special terms to clients only after receiving the required confirmation from the Sales Director.
• Coordinate reservations, sales documentation and contract preparation with the relevant departments.
• Review personal reservations and completed sales against the designated inventory register weekly, and report discrepancies promptly to the Sales Director.
• Provide regular updates on the sales pipeline, expected transactions, client feedback and obstacles affecting conversion.
• Coordinate with the CRM Coordinator to ensure timely lead allocation and follow-up.
• Monitor competing projects and share relevant market observations with the Sales Director.
• Follow company sales procedures and maintain professional standards in communication, appearance and client service.

Requirements

• At least two years of experience in real estate sales; experience in premium residential developments is preferred.
• A demonstrated ability to convert enquiries into property visits, reservations and completed sales.
• Strong presentation, negotiation and relationship-building skills.
• Fluency in Azerbaijani and Russian; English proficiency is an advantage.
• Experience using CRM systems; familiarity with Kommo is an advantage.
• Good working knowledge of Microsoft Excel, Word and Outlook.
• Strong organizational skills and the ability to manage multiple clients and follow-up commitments.
• Accuracy when communicating commercial terms and handling client information.
• A proactive, accountable approach and the ability to work effectively within a sales team.
• A university degree in business, marketing or a related field is preferred.

Key Performance Indicators

• Achievement of individual sales and revenue targets.
• Conversion rates from enquiry to visit, reservation and completed sale.
• Timeliness and consistency of client follow-up.
• Accuracy and completeness of CRM records and sales forecasts.
• Compliance with approved pricing, authorization procedures and service standards.