Стажёр по IT-поддержке

Əsas vəzifələr

• Supporting and resolving issues related to laptops, iPhone, iPad and Video Conference technologies (Zoom, Teams, etc.), and successfully troubleshooting issues both independently and in collaboration with all available resources;
• Providing a high level of customer service while supporting end users;
• Maintaining configurations of all notebook and desktop computer systems according to established standards;
• Running analysis and reporting, auditing, and inventory control as required.

Tələblər

• University Degree completed or ongoing (a path in Information Technology/Computer Science will be considered a plus);
• Strong communication skills, both written and spoken, in Azerbaijani, Russian and English;
• Full time (5 days per week) availability;
• Strong passion for technology and desire to continuously learn and grow to further embrace IT knowledge;
• Very good customer service skills, a natural approach to understand and support users’ needs;
• Reliability, responsiveness, and a goal-oriented approach;
• Cooperative approach, ability to work in team;
• At least basic skills in the following areas: Windows/Apple hardware and Software, Telecommunications, Network, Audio/Video systems, Microsoft Office, Mobile Data Cards.

Bilik və bacarıqlar

• Microsoft Office