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Avromed Company MMC

Vakansiya haqqında

Job responsibilities

Train Beauty Consultants on customer service standards and premium / luxury service principles.
Deliver training on all stages of the customer consultation process: greeting, needs identification, product recommendation, objection handling, cross-selling, and closing the sale.
Develop consultants’ sales, cross-selling, and long-term customer relationship-building skills.
Train consultants to effectively handle objections and challenging customer situations.
Develop and implement service scripts, consultation standards, and customer interaction scenarios.
Organize and conduct role-play sessions to strengthen sales and customer service skills.

CRM & Clienteling

Train consultants on CRM usage, customer profiling, and client database management standards.
Develop clienteling skills, including post-purchase follow-up, repeat sales, personalized recommendations, and invitations to client events.
Monitor the quality of client database management and CRM usage by consultants.

Coaching & Performance Development

Conduct regular assessments of consultants’ knowledge, skills, and overall performance.
Provide individual coaching sessions and develop personal development plans.
Conduct regular store visits to observe consultants’ performance and assess the quality of customer service.
Provide structured feedback and monitor the implementation of corrective actions.

Service Standards & Compliance

Monitor compliance with grooming, uniform, professional behavior, and customer service standards.
Monitor consultants’ work discipline in line with established service standards.
Analyze Mystery Shopper results and develop corrective action plans to improve service quality.
Ensure consistent implementation of service standards across all points of sale.

Client Experience & Events

Participate in Client Days, pop-ups, brand events, and other customer-facing activities.
Monitor service quality during events and provide on-site support to consultants in customer interactions.
Develop recommendations and initiatives to improve customer experience and strengthen customer loyalty.

Sales Performance Analysis

Analyze key consultant performance indicators, including Units per Transaction (UPT), Average Transaction Value (ATV), CRM activity, and repeat sales performance.
Identify improvement areas based on sales results and customer service performance.
Develop recommendations and action plans to increase sales effectiveness, cross-selling, and overall service quality.

Requirements

3+ years of experience in beauty, luxury retail, training, or sales
Strong customer service and sales skills
Experience with CRM and clienteling
Coaching and team development skills
Understanding of retail KPIs and performance analysis
Strong communication and presentation skills
Fluent Azerbaijani and Russian; English preferred
Good knowledge of MS Office

Interested candidates can apply by clicking the link provided in the "Apply" button.

Job responsibilities

Train Beauty Consultants on customer service standards and premium / luxury service principles.
Deliver training on all stages of the customer consultation process: greeting, needs identification, product recommendation, objection handling, cross-selling, and closing the sale.
Develop consultants’ sales, cross-selling, and long-term customer relationship-building skills.
Train consultants to effectively handle objections and challenging customer situations.
Develop and implement service scripts, consultation standards, and customer interaction scenarios.
Organize and conduct role-play sessions to strengthen sales and customer service skills.

CRM & Clienteling

Train consultants on CRM usage, customer profiling, and client database management standards.
Develop clienteling skills, including post-purchase follow-up, repeat sales, personalized recommendations, and invitations to client events.
Monitor the quality of client database management and CRM usage by consultants.

Coaching & Performance Development

Conduct regular assessments of consultants’ knowledge, skills, and overall performance.
Provide individual coaching sessions and develop personal development plans.
Conduct regular store visits to observe consultants’ performance and assess the quality of customer service.
Provide structured feedback and monitor the implementation of corrective actions.

Service Standards & Compliance

Monitor compliance with grooming, uniform, professional behavior, and customer service standards.
Monitor consultants’ work discipline in line with established service standards.
Analyze Mystery Shopper results and develop corrective action plans to improve service quality.
Ensure consistent implementation of service standards across all points of sale.

Client Experience & Events

Participate in Client Days, pop-ups, brand events, and other customer-facing activities.
Monitor service quality during events and provide on-site support to consultants in customer interactions.
Develop recommendations and initiatives to improve customer experience and strengthen customer loyalty.

Sales Performance Analysis

Analyze key consultant performance indicators, including Units per Transaction (UPT), Average Transaction Value (ATV), CRM activity, and repeat sales performance.
Identify improvement areas based on sales results and customer service performance.
Develop recommendations and action plans to increase sales effectiveness, cross-selling, and overall service quality.

Requirements

3+ years of experience in beauty, luxury retail, training, or sales
Strong customer service and sales skills
Experience with CRM and clienteling
Coaching and team development skills
Understanding of retail KPIs and performance analysis
Strong communication and presentation skills
Fluent Azerbaijani and Russian; English preferred
Good knowledge of MS Office

Interested candidates can apply by clicking the link provided in the "Apply" button.

Yerləşmə

Azərbaycan

Təcrübə

3+ il

Məşğulluq

Tam ştat

Əməkhaqqı

Göstərilməyib

Yerləşdirilib

26 avqust 2026

Dillər

Azerbaijani, Russian, English

Son tarix

26 sentyabr 2026

Şirkət haqqında

Avromed Company MMC

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