Специалист по розничному банковскому обслуживанию

Company Description AccessBank Azerbaijan is dedicated to supporting micro and small businesses, recognizing their crucial role in driving economic development, diversification, job creation, and poverty reduction across the country. The bank focuses on clients whose growth is often constrained by limited access to quality financial services. By providing European-standard banking products and services, AccessBank aims to close this gap and help businesses operate more efficiently and sustainably. The bank also serves households connected to the micro and small business community, contributing to a more inclusive and accessible financial system. Applicants join an organization with a clear social mission and a strong commitment to responsible finance.
Role Description This is a full-time, on-site Specialist role based in Baku. The Specialist will support day-to-day banking operations, including processing customer requests, maintaining accurate documentation, and ensuring compliance with internal policies and regulatory requirements. Responsibilities may include analyzing client information, preparing reports, assisting with credit or risk assessments, and coordinating with other departments to ensure efficient service delivery. The role involves regular interaction with customers and internal stakeholders to resolve issues, provide information about products and services, and contribute to process improvements. The Specialist is expected to follow established procedures, meet performance targets, and uphold AccessBank’s standards of integrity, transparency, and customer care.
Qualifications

• Strong analytical and problem-solving abilities, with attention to detail and accuracy in data handling and documentation.
• Customer service and communication skills, including the ability to interact professionally with diverse clients and colleagues.
• Organizational and time management skills, with the capacity to handle multiple tasks and meet deadlines in a structured environment.
• Basic knowledge of banking operations, financial products, or risk and compliance practices; prior experience in a financial institution is an advantage.
• Proficiency in MS Office (especially Excel and Word) and ability to work with banking or CRM systems.
• Bachelor’s degree in Finance, Economics, Business Administration, or a related field.
• Fluency in Azerbaijani and good command of English and/or Russian is preferred.
• Ability to work ethically, maintain confidentiality, and align with AccessBank’s mission of inclusive finance.