З/п не указана
Решает технические проблемы внутренних пользователей и настраивает сетевое оборудование.
Техник службы поддержки ИКТ
О роли
Department: Technology & Learning Resources
Employment Type: Full-time, On-site
Reports To: Head of ICT Department
Location; Baku, Azerbaijan
Language: Azerbaijani, English, Russian
Role Overview
- The ICT Helpdesk Technician is responsible for providing first- and second-line technical support to students, teaching staff, and administrative personnel across all departments at the both campus area. The post-holder ensures the smooth day-to-day operation of classroom and office technology, maintaining the high standard of digital learning expected at European Azerbaijan School.
Key Responsibilities
Helpdesk & User Support
- Log, prioritize, and resolve helpdesk tickets promptly and professionally.
- Provide friendly, clear technical assistance to staff and students of all ability levels
- Deliver basic ICT induction sessions for new staff, students, and parents as required
- Set up, image, configure, and maintain macOS and Windows 10/11 and tablets
- Perform software installations, updates, security patches, and system troubleshooting
- Manage peripherals: printers, scanners, webcams, headsets, and charging stations
- Install, configure, and maintain interactive displays Emcotech, Hikvision in all classrooms
- Troubleshoot data projectors, AV systems, and presentation equipment
- Ensure all classroom technology is operational before the start of each school day
- Support examination and online assessment technology setups
- Administer user accounts, groups, and organizational units via Google Admin Console
- Manage MacBook and mobile device enrolment through MDM
- Support teachers with Managebac, Zoom, G Drive, and Sheets integrations
- Support administrative staff using Outlook, OneDrive, and Word excels
- Troubleshoot Microsoft 365 license, login, and application issues
- Assist with Wi-Fi and wired network connectivity issues; escalate to senior IT when required
- Maintain an accurate, up-to-date asset register of all hardware and software licenses
- Assist with procurement requests, warranty claims, and equipment repairs
- Strong written and spoken Azerbaijani, English and Russian
- Ability to communicate clearly with an international community
- Patient, approachable manner with a strong customer-service mindset
- Ability to manage multiple priorities and remain calm under pressure
- Ability to work both independently and as part of a collaborative team
Essential Requirements
- Minimum 2 years of ICT support experience, preferably in a school or educational institution
- Proficiency in macOS , IOS and Windows 10/11 — setup, imaging, and day-to-day troubleshooting
- Hands-on experience with interactive displays and digital projectors
- Working knowledge of Google Workspace (Drive, Docs, Sheets, Slides, Meet, Forms, Sites)
- Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel, PowerPoint)
Preferred Qualifications
- Google IT Support Certificate or IT Support certification (CompTIA A+)
- Experience with MDM platforms such as Jamf, Microsoft Intune, or any MDM
- Familiarity with network troubleshooting tools and basic TCP/IP concepts
- Knowledge of English or Russian is an advantage
If you are interested in applying, please send a cover letter with a CV addressing relevant qualifications and experience to the e-mail address in the Apply for job button.
CVs without cover letters will not be considered. In the subject line of your e-mail message, please mention the title of the position you are applying for. No information inquiries will be handled over the phone. Only short-listed candidates will be notified of the interview.
Department: Technology & Learning Resources
Employment Type: Full-time, On-site
Reports To: Head of ICT Department
Location; Baku, Azerbaijan
Language: Azerbaijani, English, Russian
Role Overview
- The ICT Helpdesk Technician is responsible for providing first- and second-line technical support to students, teaching staff, and administrative personnel across all departments at the both campus area. The post-holder ensures the smooth day-to-day operation of classroom and office technology, maintaining the high standard of digital learning expected at European Azerbaijan School.
Key Responsibilities
Helpdesk & User Support
- Log, prioritize, and resolve helpdesk tickets promptly and professionally.
- Provide friendly, clear technical assistance to staff and students of all ability levels
- Deliver basic ICT induction sessions for new staff, students, and parents as required
- Set up, image, configure, and maintain macOS and Windows 10/11 and tablets
- Perform software installations, updates, security patches, and system troubleshooting
- Manage peripherals: printers, scanners, webcams, headsets, and charging stations
- Install, configure, and maintain interactive displays Emcotech, Hikvision in all classrooms
- Troubleshoot data projectors, AV systems, and presentation equipment
- Ensure all classroom technology is operational before the start of each school day
- Support examination and online assessment technology setups
- Administer user accounts, groups, and organizational units via Google Admin Console
- Manage MacBook and mobile device enrolment through MDM
- Support teachers with Managebac, Zoom, G Drive, and Sheets integrations
- Support administrative staff using Outlook, OneDrive, and Word excels
- Troubleshoot Microsoft 365 license, login, and application issues
- Assist with Wi-Fi and wired network connectivity issues; escalate to senior IT when required
- Maintain an accurate, up-to-date asset register of all hardware and software licenses
- Assist with procurement requests, warranty claims, and equipment repairs
- Strong written and spoken Azerbaijani, English and Russian
- Ability to communicate clearly with an international community
- Patient, approachable manner with a strong customer-service mindset
- Ability to manage multiple priorities and remain calm under pressure
- Ability to work both independently and as part of a collaborative team
Essential Requirements
- Minimum 2 years of ICT support experience, preferably in a school or educational institution
- Proficiency in macOS , IOS and Windows 10/11 — setup, imaging, and day-to-day troubleshooting
- Hands-on experience with interactive displays and digital projectors
- Working knowledge of Google Workspace (Drive, Docs, Sheets, Slides, Meet, Forms, Sites)
- Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Word, Excel, PowerPoint)
Preferred Qualifications
- Google IT Support Certificate or IT Support certification (CompTIA A+)
- Experience with MDM platforms such as Jamf, Microsoft Intune, or any MDM
- Familiarity with network troubleshooting tools and basic TCP/IP concepts
- Knowledge of English or Russian is an advantage
If you are interested in applying, please send a cover letter with a CV addressing relevant qualifications and experience to the e-mail address in the Apply for job button.
CVs without cover letters will not be considered. In the subject line of your e-mail message, please mention the title of the position you are applying for. No information inquiries will be handled over the phone. Only short-listed candidates will be notified of the interview.
Локация
Азербайджан
Опыт
2+ лет
Занятость
Полная занятость
Зарплата
Не указана
Опубликовано
25 августа 2026
Языки
Azerbaijani, English, Russian
Дедлайн
25 сентября 2026
О компании
Avropa Azərbaycan Məktəbi
Təhsil, Təlim və peşəkar inkişaf · Baku
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