Team Leader Field Service

Established in 1927, SICPA is a Swiss private technology company that supports the effective governance and long-term prosperity of nations.

SICPA sets the pulse of sovereignty, enabling governments to protect their citizens, sovereign assets, and economies. Best known for securing the majority of the world’s banknotes, SICPA operates across five continents. Today, our platform for sovereignty delivers integrated solutions safeguarding revenue mobilisation, natural resources, health, and brand protection as well as digital sovereignty and secure public services.

ROLE

Lead a team of Field Service Technicians, Marking Operator and Mobile Marking Operators with supervising and coordinating service activities. Provide 2nd level technical support to ensure efficient and effective operation of our solution. Perform daily maintenance, troubleshooting tasks and provide on-site technical support.

Key Responsibilities

• Coordination of Service activities (on-duty, maintenance)
• KPI reporting towards management
• Develop and train teams
• Provide the 2nd level support for Field Service Technicians
• Ensure the resolution of incidents within specific time constraints
• Perform user management and routine system administration tasks
• Manage and maintain servers and data center equipment
• Respond to requests of other technical teams
• Troubleshoot and resolve IT issues
• Perform monitoring activities
• Install, configure, optimize & maintain systems, applications and servers
• Maintain accurate and updated documentation
• Identify situations requiring urgent attention and escalate as appropriate
• Coordinate deployments with other Field Operations Technicians and other teams
• Provide feedback and contribute to improvement initiatives
• Work outside business hours and availability for on-call support depending on business requirements

PROFILE

• Bachelor's degree and technical competence in a relevant field, or equivalent combination of training, and/or experience
• Minimum 5 years of experience in maintaining and troubleshooting equipment preferable in a factory environment
• Fluent in English.
• Good written and verbal communication
• Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs
• Experience with Microsoft office tools (Excel / Word)
• Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
• Experience in managing and troubleshooting MS Windows and IT Network
• Ability to lead small team
• Ability to work under pressure
• Customer oriented attitude

Knowledge in one or more of the following fields a plus:

• Experience troubleshooting computer networks
• Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
• Knowledge of basic IT support procedures and tools
• Knowledge of basic PLC setup and programming

WHY JOIN US?

• Join a global leader in trust technologies with a mission that matters.
• Be at the strategic heart of a financially sound and innovation-driven company.
• Collaborate with high-level experts and work on impactful international projects.
• Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged.

CV and cover letter in English are mandatory.