Senior təlim və dəstək mütəxəssisi

Əsas vəzifələr

• Lead and optimize the daily operations of our Call Center and Support team
• Collaborate with POs, BAs, and QAs to translate technical specs into clear user guides,step-by-step instructions, and engaging video tutorials.
• Conduct comprehensive product training sessions for internal teams and external clients
• Manage escalated customer inquiries and ensure high service standards.

Tələblər

• Minimum 3+ years of experience in call center management or corporate training
• Solid understanding of IT/software products and technical documentation experience
• Strong analytical, problem-solving, and communication skills
• Fluency in Azerbaijani; intermediate proficiency in English and Russian