Gəlir və rezervasiya direktoru

Fairmont Baku

Vakansiya haqqında

This position is responsible for managing the daily operations of the Revenue and Reservations Department to ensure the delivery of consistent outstanding guest service
To manage and monitor all revenue streams for rooms
Effectively manage and be in control of all inventory (transient, group, wholesale and other), and pricing strategy in all distribution channels included branded web, 3rd party sites and the GDS
Work closely with DOSM in the process of promotion implementation, pricing and contracting
Ensure that all distribution channels are optimized
Manage yielding via all B2B and B2C distribution channels
Monitor CompSet STR and OTA’s rates change
Participate to Fairmont Hotels /Accor Revenue initiatives
Play vital role during monthly forecasting
Play vital role during yearly Budget Process
Works closely with DOSM and sales department for streaming Revenues
Manage the weekly Revenue meetings
Monitor that SOP’s for Complimentary rooms are followed
Coordinate with Rooms department upgrades, OOS, etc. during peak periods.
Promote and measure up-sell revenue
Select, train and evaluate the performance of all Reservations and Revenue Colleagues.
Conduct all performance reviews on time.
Create department and individual incentive programs.
Ensure all reservation colleague concerns are addressed on a timely manner.
Ensure daily tasks and checklists for all reservation colleagues are completed.
Provide leadership, motivation, training and support to the Reservations and Revenue Department.
Conduct monthly department meetings and weekly briefings.
Ensure all Reservation Agents are well trained and informed of all rates, promotions and corporate programs.
Maintain a close and effective working relationship with all supporting departments.
Conduct regular audits of CRS, GDS, OTAs, Third Party Sites, and Property Manager to ensure accuracy in rates, packages, promotions and availability.
Participate in weekly revenue management meetings and report preparation.
Scheduling of the reservations staff in accordance with business demands while adhering to the payroll budget
Set a leadership example for the department in professionalism and striving to exceed guest expectations on a daily basis.
Problem solving and coaching staff in situations to ensure that guest expectations are exceeded.
Attend pre-convention meetings as required.
Ensure the Reservations department consistently meets and exceeds the J.D.
Ensure the Reservations office adheres to all health & safety standards

This position is responsible for managing the daily operations of the Revenue and Reservations Department to ensure the delivery of consistent outstanding guest service
To manage and monitor all revenue streams for rooms
Effectively manage and be in control of all inventory (transient, group, wholesale and other), and pricing strategy in all distribution channels included branded web, 3rd party sites and the GDS
Work closely with DOSM in the process of promotion implementation, pricing and contracting
Ensure that all distribution channels are optimized
Manage yielding via all B2B and B2C distribution channels
Monitor CompSet STR and OTA’s rates change
Participate to Fairmont Hotels /Accor Revenue initiatives
Play vital role during monthly forecasting
Play vital role during yearly Budget Process
Works closely with DOSM and sales department for streaming Revenues
Manage the weekly Revenue meetings
Monitor that SOP’s for Complimentary rooms are followed
Coordinate with Rooms department upgrades, OOS, etc. during peak periods.
Promote and measure up-sell revenue
Select, train and evaluate the performance of all Reservations and Revenue Colleagues.
Conduct all performance reviews on time.
Create department and individual incentive programs.
Ensure all reservation colleague concerns are addressed on a timely manner.
Ensure daily tasks and checklists for all reservation colleagues are completed.
Provide leadership, motivation, training and support to the Reservations and Revenue Department.
Conduct monthly department meetings and weekly briefings.
Ensure all Reservation Agents are well trained and informed of all rates, promotions and corporate programs.
Maintain a close and effective working relationship with all supporting departments.
Conduct regular audits of CRS, GDS, OTAs, Third Party Sites, and Property Manager to ensure accuracy in rates, packages, promotions and availability.
Participate in weekly revenue management meetings and report preparation.
Scheduling of the reservations staff in accordance with business demands while adhering to the payroll budget
Set a leadership example for the department in professionalism and striving to exceed guest expectations on a daily basis.
Problem solving and coaching staff in situations to ensure that guest expectations are exceeded.
Attend pre-convention meetings as required.
Ensure the Reservations department consistently meets and exceeds the J.D.
Ensure the Reservations office adheres to all health & safety standards