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Reports to Group Director

What are expected from the candidate:

• Give work-related instructions to food and beverage staff in order to ensure quality service to guests;
• Develop and implement training programs for staff on internal service standards of the restaurant;
• Monitor work efficiency and consistency of services and provide ongoing support;
• Ensure that the catering department is effectively managed according to the established initial project;
• Monitor guest satisfaction and responds to guest feedback and complaint to ensure compliance with Guest Satisfaction and Complaint Handling Procedures;
• Participate in monthly counts for the department, is responsible for them when discrepancies or deficiencies are detected;
• Participate in the development of the annual operating budget to determine the planned income and expenses of the catering department, the operated equipment;
• Make suggestions to the Group Director on the necessary improvements related to updating the standard work procedures of the catering department or making any additions to them or deleting any parts;
• Participate in the process of evaluating the performance of employees, determine directions for their development.

What qualifications the candidate need to possess:

• 7-8 years of international restaurant experience as a managerial role;
• International service standards knowledge
• BSc degree in HORECA, tourism or relevant field;
• Training delivery experience;
• Understanding of P&L; actual financial management skills;
• Fluency in Azerbaijani, Russian and English are must;
• High level of business acumen and common sense;
• Strong leadership and interpersonal skills.

What successful candidate gets:

• Opportunity to work in an international and diverse team;
• Becomes a part of Pasha Group;
• Membership of DəyərliSən Pasha Loyalty Program
• Medical insurance;
• A corporate mobile number;
• SAFFRON Group discounts in our restaurants;
• Competitive salary.

Please note that position is open for candidates possessing Azerbaijani citizenship only.

Interested candidates can send their CV to the e-mail address in the Apply for job button. Please indicate the name of the position you are applying for in the subject line of the application email.

Only shortlisted candidates will be invited to the further stages of the recruitment process.