Специалист по цифровым ИТ-операциям

Job Description

• The IT Onsite Specialist is responsible to provide day-to-day technical support and ensure smooth IT operations across the organization. This role is responsible for managing end-user support, maintaining IT infrastructure, and ensuring compliance with corporate IT policies.
• Successful Position holders are excellent communicators, enjoy solving problems, and work well both independently and in a team.

Roles and Responsibilities:

• Provide timely onsite and remote IT support to end-users, resolving hardware, software, and network issues.
• Install, configure, and maintain laptops, desktops, printers, mobile devices, and other IT equipment.
• Support user onboarding and offboarding processes, including account setup, access rights, and equipment allocation.
• Monitor and maintain local IT infrastructure, including servers, switches, routers, Wi-Fi access points, and cabling.
• Administer and troubleshoot Microsoft Windows, Office 365, and standard corporate applications.
• Manage IT asset lifecycle: procurement requests, tagging, tracking, and decommissioning.
• Ensure compliance with IT security standards, data protection policies, and corporate governance requirements.
• Collaborate with regional/global IT teams for escalated issues, projects, and system upgrades.
• Maintain accurate records of incidents, resolutions, and service requests in IT service management tools.
• Conduct IT trainings for end-users in English (covering tools, applications, and IT best practices).
• Support IT-related projects, including system rollouts, upgrades, and infrastructure improvements.

Qualifications and Experience:
Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent experience).

• 2–4 years of hands-on experience in IT support or similar roles.
• Strong knowledge of operating systems (Windows, macOS) and Microsoft Office 365 suite.
• Understanding of networking technologies (TCP/IP, LAN, WAN, Wi-Fi, VPN).
• Experience with IT asset management and ticketing/service desk systems.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent communication and customer service abilities.
• English language proficiency at a minimum Upper-Intermediate level (both written and spoken), with the ability to deliver user trainings in English.
• Industry certifications (CompTIA A+, CCNA, ITIL, or Microsoft certifications) are an advantage.