Менеджер по обслуживанию рабочих мест

Key Responsibilities

Office Premises Management

• Oversee the day-to-day condition, operation, and usability of the company’s leased office premises across multiple floors.
• Conduct regular workplace inspections to identify maintenance needs, service deficiencies, safety concerns, and other operational issues.
• Coordinate office space allocation, seating changes, internal moves, and workplace reconfiguration in line with business requirements.
• Ensure that office areas are clean, functional, appropriately maintained, and suitable for employees and visitors.
• Maintain up-to-date records of office-related issues, follow-up actions, and completed works.
• Monitor the effective use of leased office space and identify opportunities to improve workplace functionality.

Facilities and Service Provider Coordination

• Act as the primary point of contact for the building management team and relevant service providers on office-related operational matters.
• Coordinate the reporting, follow-up, and resolution of issues involving heating, ventilation and air conditioning, electricity, water supply, lifts, fire safety systems, and other building services, as applicable.
• Track maintenance requests and service incidents to ensure timely action and resolution in accordance with agreed service standards.
• Coordinate responsibilities between the company and the building management team for issues affecting leased premises and shared building infrastructure.
• Escalate unresolved, recurring, or business-critical issues to relevant stakeholders and management.
• Coordinate planned maintenance, repair works, and other activities that may affect office operations, minimizing disruption to employees.
• Follow up on service provider commitments and ensure that reported issues are addressed within agreed timelines.

Service Quality, Cost and Contractual Coordination

• Monitor the quality, timeliness, and effectiveness of services provided in relation to the leased office premises.
• Support the review and monitoring of lease-related service obligations and applicable service arrangements in coordination with relevant internal functions.
• Monitor workplace-related expenditure, support budget planning, and identify opportunities to optimize costs without compromising safety, service quality, or business continuity.
• Maintain records of service requests, maintenance activities, service provider communications, quotations, and operational expenses.
• Prepare periodic reports on workplace issues, service performance, outstanding actions, recurring incidents, and relevant costs.
• Identify recurring service deficiencies and recommend corrective actions to improve service delivery and operational efficiency.
• Support business continuity by coordinating timely responses to service interruptions, infrastructure failures, and other incidents affecting office operations.
• Promote continuous improvement in workplace processes, service delivery, and employee experience.

Requirements

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, Hospitality Management, or a related field.
• Minimum 5–7 years of relevant experience and at least 2 years in managerial role in facilities management, workplace operations, building operations, property management, or a comparable role.
• Experience managing leased office premises across multiple floors or locations is an advantage.
• Demonstrated experience coordinating external service providers, contractors, maintenance teams, and building management representatives.
• Good understanding of office infrastructure, building maintenance coordination, preventive maintenance, and operational issue resolution.
• Strong organizational, planning, problem-solving, negotiation, and stakeholder management skills.
• Ability to prioritize multiple requests, take ownership of issues, follow up proactively, and escalate matters appropriately.
• Proficiency in Azerbaijani; knowledge of English is an advantage.

Interested candidates can apply by filling out the form in the Apply for job button.