Менеджер по работе с VIP-клиентами и продажам

Job Title:

Luxury Online Sales and Client Advisor

Location:

Baku, Azerbaijan

About Us:

At Sophie Couture, we are dedicated to creating timeless couture pieces that embody elegance, craftsmanship, and innovation. Our clients come to us from all over the world seeking exclusivity, personalized service, and unforgettable design. We are now looking for a passionate and detail-oriented Luxury Online Sales and Client Advisor to join our team and represent our brand at the highest level.

Role Overview:

As a Luxury Online Sales and Client Advisor, you will be the direct point of contact for our online clients — guiding them through their journey from initial inquiry to final delivery. You will provide personalized consultation, ensure exceptional service, and manage each order with precision and care.

Key Responsibilities:

Respond to client inquiries received via website and WhatsApp with prompt, professional communication

Guide clients through collections, advise on product selection, sizing, and customization options

Coordinate custom and made-to-measure orders with our atelier

Maintain client communication throughout the production and delivery process

Ensure a seamless, luxurious client experience from first contact to post-purchase follow-up

Collaborate with internal teams (atelier, logistics, warehouse) to ensure timely order fulfillment

Build long-term relationships with high-end clientele

Maintain accurate records of orders, requests, and communications

Requirements:

Proven experience in luxury fashion sales or high-end client service (online or offline)

Excellent written and verbal communication skills in English (Russian or Arabic is a plus)

Strong attention to detail and organizational skills

Passion for fashion, style, and couture craftsmanship

Ability to work independently and handle VIP clientele with discretion and professionalism

What We Offer:

Opportunity to represent a globally recognized couture brand

Work with international clients and exclusive custom orders

Competitive compensation and performance-based bonuses

Career growth opportunities in luxury fashion sales and client relations