Руководитель команды

Deliver outstanding guest service and act as a primary point of contact for guest concerns and escalations Proactively anticipate guest needs and resolve issues promptly and professionally Ensure brand and service standards are consistently upheld Handle VIP arrivals, special requests, and guest feedback Lead, coach, and motivate guest services/front desk staff during shifts Assign duties, manage shift coverage, and ensure smooth daily operations Train new team members and provide ongoing performance feedback Support disciplinary processes in line with company policies Oversee check-in, check-out, reservations, and cash-handling procedures Ensure accurate room status, billing, and guest information in the PMS Coordinate with housekeeping, maintenance, and other departments Monitor lobby presentation and service flow Handle guest complaints and service recovery effectively Make operational decisions in the absence of management Identify service gaps and recommend improvements Prepare shift reports and handover notes Ensure compliance with hotel policies, health and safety standards, and security procedures Assist with scheduling, inventory control, and supply management Xüsusi tələblər Previous experience in hotel front office or guest services Demonstrated leadership or supervisory experience Strong customer service and communication skills Ability to handle conflict and high-pressure situations calmly Proficiency with hotel PMS systems (e.g., Opera) Flexible availability, including nights, weekends, and holidays Multilingual skills