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Əsas vəzifələr

• The Customer Service Representative is a full-time, on-site role based at Excelsior Hotel & Spa Baku. This position focuses on welcoming guests, handling check-in and check-out processes, and responding promptly to inquiries in person, by phone, and through digital channels. The role includes resolving guest issues, coordinating with housekeeping, spa, food and beverage, and other hotel departments to ensure a seamless stay, and providing clear information on hotel services, local attractions, and transportation. The representative will maintain accurate records in hotel systems, follow Hilton and Curio Collection service standards, and actively support efforts to enhance guest satisfaction and loyalty.

Tələblər

• Strong customer-facing skills, including Customer Service, Customer Support, and Customer Experience competencies.
• Ability to contribute to high Customer Satisfaction levels through proactive problem-solving and attentive service.
• Experience in a hotel, hospitality, or travel environment is preferred.
• Excellent verbal and written communication skills; proficiency in English required, additional languages are an advantage.
• Comfort using reservation and CRM systems, with basic computer literacy (email, MS Office or similar tools).
• Professional, calm demeanor in busy environments, with strong organizational skills and attention to detail.
• Availability to work flexible shifts, including evenings, weekends, and holidays.
• Relevant education in hospitality, tourism, business, or a related field is beneficial.