Maaş göstərilməyib
Korporativ müştərilərlə işləyir, satış və müqavilə bacarıqları tələb olunur.
Müraciət etAsan müraciətAsan müraciət
Vakansiya haqqında
We are looking for a customer-focused and commercially minded VIP Manager to join our VIP team. The successful candidate will be responsible for managing a dedicated portfolio of VIP users, building long-term relationships, driving retention and reactivation, and ensuring a high level of personalized service within established company policies and responsible gaming standards.
Key Responsibilities
- Manage a dedicated portfolio of VIP users and maintain a strong understanding of their activity, preferences, communication history, and current needs.
- Build and maintain long-term relationships through personalized and relevant communication across approved channels.
- Monitor user activity and identify retention risks, reactivation opportunities, and opportunities to develop portfolio value.
- Plan and execute retention and reactivation activities, track results, and adjust follow-up actions accordingly.
- Provide personalized offers and VIP benefits within approved bonus policies, limits, and authorization levels.
- Handle VIP requests and coordinate their resolution with relevant internal teams, including Support, Payments, Risk, Compliance, and other departments.
- Manage VIP cases from initial request through resolution, ensuring users receive timely updates and clear communication.
- Participate in the VIP support rotation and handle incoming VIP requests as part of the team’s 24/7 coverage.
- Maintain accurate and up-to-date CRM records, including communication history, agreements, case statuses, risks, deadlines, and next steps.
- Ensure smooth handover of open cases between shifts without loss of context or unnecessary repetition for the user.
- Monitor portfolio performance using key metrics such as activity, deposits, NGR, retention, repeat deposits, and reactivation.
- Maintain commercial discipline by tracking the cost and effectiveness of bonuses, gifts, and other personalized offers.
- Follow all applicable requirements related to confidentiality, KYC/AML, Responsible Gaming, data protection, and internal access policies.
- Escalate technical, payment, Risk, KYC/AML, Compliance, and Responsible Gaming matters to the appropriate teams and coordinate communication until resolution.
Requirements
- 2+ years of experience in account management, VIP/premium customer service, retention, sales, banking, or another role involving direct responsibility for a customer portfolio.
- Proven experience managing customer relationships and working with retention, activity, revenue, or service-quality metrics.
- Experience handling complex customer requests and coordinating solutions across multiple internal teams.
- Strong relationship-building, written, and verbal communication skills.
- Ability to prioritize a customer portfolio based on value, activity, and retention risk.
- Strong understanding of customer data and performance indicators, including activity, deposits, revenue/NGR, offers, and communication history.
- Experience with retention and reactivation activities and measuring their effectiveness.
- Strong CRM discipline, including accurate documentation of interactions, agreements, statuses, deadlines, and next steps.
- Ability to manage expectations professionally and communicate effectively in sensitive or challenging situations.
- Understanding of confidentiality, KYC/AML, Responsible Gaming, and working within a regulated environment.
- Availability to work a shift schedule as part of a team providing 24/7 coverage.
- Fluent/native Azerbaijani, C1 Russian, and English from B1 level.
Preferred Qualifications
- Previous experience in iGaming, betting, casino, or fintech.
- Experience working with VIP, premium, or high-value customers.
- Background in private banking, hospitality, luxury retail, travel, or premium customer service.
- Experience working in a regulated industry and collaborating with Risk and
Compliance teams.
- Good knowledge of Microsoft Excel or Google Sheets and experience with customer or portfolio reporting.
- B2 or higher level of English.
What We Offer
- Competitive salary.
- Professional development opportunities.
- Opportunity to build expertise in VIP management within a regulated iGaming environment.
- Friendly and dynamic work environment.
- Full-time position based in Baku.
Interested candidates can apply by filling out the form in the Apply for job button.
We are looking for a customer-focused and commercially minded VIP Manager to join our VIP team. The successful candidate will be responsible for managing a dedicated portfolio of VIP users, building long-term relationships, driving retention and reactivation, and ensuring a high level of personalized service within established company policies and responsible gaming standards.
Key Responsibilities
- Manage a dedicated portfolio of VIP users and maintain a strong understanding of their activity, preferences, communication history, and current needs.
- Build and maintain long-term relationships through personalized and relevant communication across approved channels.
- Monitor user activity and identify retention risks, reactivation opportunities, and opportunities to develop portfolio value.
- Plan and execute retention and reactivation activities, track results, and adjust follow-up actions accordingly.
- Provide personalized offers and VIP benefits within approved bonus policies, limits, and authorization levels.
- Handle VIP requests and coordinate their resolution with relevant internal teams, including Support, Payments, Risk, Compliance, and other departments.
- Manage VIP cases from initial request through resolution, ensuring users receive timely updates and clear communication.
- Participate in the VIP support rotation and handle incoming VIP requests as part of the team’s 24/7 coverage.
- Maintain accurate and up-to-date CRM records, including communication history, agreements, case statuses, risks, deadlines, and next steps.
- Ensure smooth handover of open cases between shifts without loss of context or unnecessary repetition for the user.
- Monitor portfolio performance using key metrics such as activity, deposits, NGR, retention, repeat deposits, and reactivation.
- Maintain commercial discipline by tracking the cost and effectiveness of bonuses, gifts, and other personalized offers.
- Follow all applicable requirements related to confidentiality, KYC/AML, Responsible Gaming, data protection, and internal access policies.
- Escalate technical, payment, Risk, KYC/AML, Compliance, and Responsible Gaming matters to the appropriate teams and coordinate communication until resolution.
Requirements
- 2+ years of experience in account management, VIP/premium customer service, retention, sales, banking, or another role involving direct responsibility for a customer portfolio.
- Proven experience managing customer relationships and working with retention, activity, revenue, or service-quality metrics.
- Experience handling complex customer requests and coordinating solutions across multiple internal teams.
- Strong relationship-building, written, and verbal communication skills.
- Ability to prioritize a customer portfolio based on value, activity, and retention risk.
- Strong understanding of customer data and performance indicators, including activity, deposits, revenue/NGR, offers, and communication history.
- Experience with retention and reactivation activities and measuring their effectiveness.
- Strong CRM discipline, including accurate documentation of interactions, agreements, statuses, deadlines, and next steps.
- Ability to manage expectations professionally and communicate effectively in sensitive or challenging situations.
- Understanding of confidentiality, KYC/AML, Responsible Gaming, and working within a regulated environment.
- Availability to work a shift schedule as part of a team providing 24/7 coverage.
- Fluent/native Azerbaijani, C1 Russian, and English from B1 level.
Preferred Qualifications
- Previous experience in iGaming, betting, casino, or fintech.
- Experience working with VIP, premium, or high-value customers.
- Background in private banking, hospitality, luxury retail, travel, or premium customer service.
- Experience working in a regulated industry and collaborating with Risk and
Compliance teams.
- Good knowledge of Microsoft Excel or Google Sheets and experience with customer or portfolio reporting.
- B2 or higher level of English.
What We Offer
- Competitive salary.
- Professional development opportunities.
- Opportunity to build expertise in VIP management within a regulated iGaming environment.
- Friendly and dynamic work environment.
- Full-time position based in Baku.
Interested candidates can apply by filling out the form in the Apply for job button.
Yerləşmə
Azərbaycan
Təcrübə
2+ il
Məşğulluq
Tam ştat
Əməkhaqqı
Göstərilməyib
Yerləşdirilib
27 avqust 2026
Dillər
Azerbaijani, Russian, English
Son tarix
27 sentyabr 2026
Müraciətin
Bacarıqlara görə oxşar
Bütün oxşar vakansiyalarBu vakansiyanın bacarıqları ilə ən çox üst-üstə düşən vakansiyalar.
Maaş göstərilməyibSon gün
Məhsul meneceri müştəri cəlb etmək və satış komandasını idarə etmək üçün analitik bacarıqlara malik olmalıdır.
Müraciət etAsan müraciətAsan müraciət
Maaş göstərilməyib
Müştəri məmnuniyyətini artırmaq üçün müştəri təcrübəsini analiz edir və 3 illik müvafiq təcrübə tələb olunur.
Maaş göstərilməyib
Müştərilərə bank məhsulları və xidmətləri barədə dəstək verir, güclü ünsiyyət bacarığı tələb olunur.
