Младший инженер по сетевым операциям

Əsas vəzifələr

• Respond promptly to customer inquiries via email, phone or chat
• Monitor satellite spectrum and system performance, identify potential issues, and take preventive measures.
• Diagnose, troubleshoot, and resolve technical issues with products/services.
• Provide step-by-step guidance and technical solutions to customers.
• Escalate complex issues to higher-level technical teams when necessary.
• Document support cases, resolutions, and best practices in a knowledge base.
• Collaborate with product and engineering teams to address recurring problems and improve product performance.
• Contribute to continuous improvement of customer support processes.
• Ensure high levels of customer satisfaction and retention.

Tələblər

• Bachelor’s degree in Electrical and Electronics Engineering, Telecommunications, Computer Science or a related field (or equivalent experience).
• Strong troubleshooting and problem-solving skills.
• Knowledge of networking fundamentals (nice to have).
• Experience with Salesforce.
• Understanding of hardware/software integration (depending on product domain).
• Basic knowledge of scripting or automation tools is a plus.
• Fluency in English and conversational level in Russian language.
• Excellent communication skills (verbal and written).
• Strong customer service orientation.
• Ability to explain complex technical concepts in a clear and concise manner.
• Patience, empathy, and resilience when handling challenging customer situations.
• Strong organizational and multitasking abilities.
• Ability to work in shifts.

Bilik və bacarıqlar

• ingilis dili
• rus dili