Оператор службы поддержки клиентов

О роли

Customer Support Operations Agent- Job Description

Handle customer inquiries via chat, email, or voice channels.
Resolve customer issues related to orders, accounts, payments, cancellations, and other services.
Provide accurate, timely, and customer-focused support in line with company policies and service standards.
Follow established workflows, procedures, and quality guidelines.
Maintain up-to-date knowledge of company products and services.
Meet daily and weekly performance and quality targets.
Escalate complex issues and report process or system-related problems when required.
Work collaboratively with Team Leads and colleagues to maintain effective service operations.
Support the team during high-volume periods and business-critical situations.

Minimum 6 months of previous experience in customer support, customer service, contact center, or a similar role is required.
Fluency in Azerbaijani, English, and Russian.
Strong communication, problem-solving, and decision-making skills.
Customer-focused mindset with good attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks.
Good computer literacy and ability to work with multiple systems and tools.
Availability to work according to shifts.

Customer Support Operations Agent- Job Description

Handle customer inquiries via chat, email, or voice channels.
Resolve customer issues related to orders, accounts, payments, cancellations, and other services.
Provide accurate, timely, and customer-focused support in line with company policies and service standards.
Follow established workflows, procedures, and quality guidelines.
Maintain up-to-date knowledge of company products and services.
Meet daily and weekly performance and quality targets.
Escalate complex issues and report process or system-related problems when required.
Work collaboratively with Team Leads and colleagues to maintain effective service operations.
Support the team during high-volume periods and business-critical situations.

Minimum 6 months of previous experience in customer support, customer service, contact center, or a similar role is required.
Fluency in Azerbaijani, English, and Russian.
Strong communication, problem-solving, and decision-making skills.
Customer-focused mindset with good attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks.
Good computer literacy and ability to work with multiple systems and tools.
Availability to work according to shifts.

Локация

Bakı

Занятость

Полная занятость

Зарплата

Не указана

Опубликовано

30 июля 2026

Языки

Azerbaijani, English, Russian