Менеджер по продаже билетов

Company Description Fly Tour Azerbaijan is a full-service travel company supporting both business and leisure travelers with tailored itineraries and end-to-end trip management. The team provides airline ticketing, hotel reservations, tour packages, visa support, travel insurance, airport transfers, and customized travel solutions for individual and corporate clients. The company also specializes in MICE and event management services, coordinating meetings, incentive travel, conferences, exhibitions, corporate events, and group travel with careful attention to detail. Fly Tour Azerbaijan works closely with partner travel agencies, offering B2B support and competitive access to a wide range of international services. The organization is committed to long-term relationships built on trust, honesty, reliability, and consistently high levels of customer service.

Role Description The Ticketing Manager is a full-time, on-site role based in Baku City, responsible for overseeing daily ticket sales and operations for individual and group travelers. This role manages airline ticket reservations, fare searches, and booking modifications, ensuring accuracy in ticket issuance, reissues, refunds, and cancellations. The Ticketing Manager coordinates event ticketing for corporate and MICE clients, liaises with airlines and other partners, and ensures compliance with fare rules, policies, and company procedures. The role includes supervising ticketing workflows, resolving customer inquiries and complex booking issues, and providing timely, clear communication to clients and internal teams. The Ticketing Manager also supports reporting, performance monitoring, and process improvements to enhance service quality and operational efficiency.

Qualifications

• Candidates should possess strong skills in Ticket Sales, including fare quotation, booking management, and issuance for individual and group travel.
• Candidates should possess skills in Ticket Operations, such as handling reissues, refunds, cancellations, and compliance with airline and agency procedures.
• Candidates should possess Communication and Customer Service skills, with the ability to manage inquiries, resolve issues, and maintain professional relationships with clients and partners.
• Candidates should possess Event Ticketing experience, including coordinating tickets for conferences, corporate events, and group travel within MICE operations.
• Proficiency with global distribution systems (GDS) and airline booking platforms (e.g., Amadeus, Sabre, or similar) is highly beneficial.
• Experience in travel agency or airline ticketing environments, particularly within corporate or MICE segments, is an advantage.
• Strong organizational skills, attention to detail, and the ability to manage multiple bookings and deadlines in a fast-paced setting.
• Relevant education in tourism, hospitality, business, or a related field is preferred; equivalent practical experience will be considered.
• Fluency in written and spoken English; knowledge of Azerbaijani and/or other languages is an asset.