Фронт-офис агент

Job responsibilities

• Welcome and check-in/check-out guests professionally and efficiently
• Handle guest requests, inquiries, and complaints with professionalism
• Ensure accurate billing and payment processing
• Provide information about the hotel, local attractions, and services
• Coordinate with other departments to ensure guest satisfaction
• Maintain a neat and organized front desk area

Requirements

• Experience: Minimum 1 year in a front office or guest services role in hospitality
• Language Skills: Fluency in Azerbaijani, English, and Russian
• Technical Skills: Proficient in Opera PMS
• Strong interpersonal and communication skills
• Ability to work in a fast-paced, customer-oriented environment
• Professional appearance and positive attitude

Interested candidates can apply by clicking the link provided in the "Apply" button.